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JVN脆弱性詳細

OTRS におけるサービス運用妨害 (DoS) の脆弱性

Title	OTRS におけるサービス運用妨害 (DoS) の脆弱性
Summary	Open Ticket Request System (OTRS) は、From ラインにダイアクリティカルマークまたは無効な文字に関連した UTF-8 の文字を含む電子メールのメッセージを適切に処理しないため、サービス運用妨害 (重複チケットまたは重複自動応答) される脆弱性が存在します。
Possible impacts	第三者により、POP3 のメールボックスへ巧妙に細工されたメッセージの送信を介して、サービス運用妨害 (重複チケットまたは重複自動応答) される可能性があります。
Solution	ベンダより正式な対策が公開されています。ベンダ情報を参照して適切な対策を実施してください。
Publication Date	March 18, 2011, midnight
Registration Date	March 27, 2012, 6:42 p.m.
Last Update	March 27, 2012, 6:42 p.m.

CVSS2.0 : 警告
Score	5
Vector	AV:N/AC:L/Au:N/C:N/I:N/A:P

Affected System

OTRS プロジェクト

OTRS 2.3.6 未満

CVE (情報セキュリティ共通脆弱性識別子)

No	Name	URL
Common Vulnerabilities and Exposures (CVE)
1	CVE-2010-4767	http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2010-4767
National Vulnerability Database (NVD)
2	CVE-2010-4767	http://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2010-4767

CWE (共通脆弱性タイプ一覧)

No	Name	URL
JVNDB
1	CWE-20	https://jvndb.jvn.jp/ja/cwe/CWE-20.html

ベンダー情報

No	Name	URL
OTRS
1	3426	http://bugs.otrs.org/show_bug.cgi?id=3426
2	v 1.1807	http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

Change Log

No	Changed Details	Date of change
0	[2012年03月27日] 掲載	Feb. 17, 2018, 10:37 a.m.

NVD Vulnerability Information

CVE-2010-4767

Summary	Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
Publication Date	March 19, 2011, 1:55 a.m.
Registration Date	Jan. 29, 2021, 11:10 a.m.
Last Update	Nov. 21, 2024, 10:21 a.m.

Affected software configurations

Configuration1	or higher	or less	more than	less than
cpe:2.3:a:otrs:otrs:2.0.0:beta4::::::
cpe:2.3:a:otrs:otrs:2.0.0:beta2::::::
cpe:2.3:a:otrs:otrs:2.3.0:beta2::::::
cpe:2.3:a:otrs:otrs:2.1.3:::::::*
cpe:2.3:a:otrs:otrs:2.2.4:::::::*
cpe:2.3:a:otrs:otrs:2.2.5:::::::*
cpe:2.3:a:otrs:otrs:1.0.2:::::::*
cpe:2.3:a:otrs:otrs:2.1.8:::::::*
cpe:2.3:a:otrs:otrs:1.1.1:::::::*
cpe:2.3:a:otrs:otrs:2.3.0:beta1::::::
cpe:2.3:a:otrs:otrs:0.5:beta1::::::
cpe:2.3:a:otrs:otrs:1.2.0:beta2::::::
cpe:2.3:a:otrs:otrs:1.2.0:beta3::::::
cpe:2.3:a:otrs:otrs:1.3.1:::::::*
cpe:2.3:a:otrs:otrs:2.2.0:beta3::::::
cpe:2.3:a:otrs:otrs:2.0.0:beta5::::::
cpe:2.3:a:otrs:otrs:2.1.5:::::::*
cpe:2.3:a:otrs:otrs:2.3.4:::::::*
cpe:2.3:a:otrs:otrs:2.1.2:::::::*
cpe:2.3:a:otrs:otrs:0.5:beta4::::::
cpe:2.3:a:otrs:otrs:0.5:beta7::::::
cpe:2.3:a:otrs:otrs:1.3.0:beta4::::::
cpe:2.3:a:otrs:otrs:2.2.0:beta4::::::
cpe:2.3:a:otrs:otrs:2.0.3:::::::*
cpe:2.3:a:otrs:otrs:1.1.0:rc1::::::
cpe:2.3:a:otrs:otrs:1.1:rc1::::::
cpe:2.3:a:otrs:otrs:0.5:beta2::::::
cpe:2.3:a:otrs:otrs:2.1.0:beta1::::::
cpe:2.3:a:otrs:otrs:2.3.0:beta4::::::
cpe:2.3:a:otrs:otrs:1.2.1:::::::*
cpe:2.3:a:otrs:otrs:2.2.0:beta1::::::
cpe:2.3:a:otrs:otrs:2.2.6:::::::*
cpe:2.3:a:otrs:otrs:2.3.3:::::::*
cpe:2.3:a:otrs:otrs:2.0.0:::::::*
cpe:2.3:a:otrs:otrs:1.1.4:::::::*
cpe:2.3:a:otrs:otrs:0.5:beta6::::::
cpe:2.3:a:otrs:otrs:2.2.0:beta2::::::
cpe:2.3:a:otrs:otrs:0.5:beta3::::::
cpe:2.3:a:otrs:otrs:1.2.3:::::::*
cpe:2.3:a:otrs:otrs:2.2.2:::::::*
cpe:2.3:a:otrs:otrs:2.3.1:::::::*
cpe:2.3:a:otrs:otrs:1.0.1:::::::*
cpe:2.3:a:otrs:otrs:1.2.4:::::::*
cpe:2.3:a:otrs:otrs:2.0.0:beta1::::::
cpe:2.3:a:otrs:otrs:2.0.5:::::::*
cpe:2.3:a:otrs:otrs::::::::		2.3.5
cpe:2.3:a:otrs:otrs:1.1.2:::::::*
cpe:2.3:a:otrs:otrs:2.2.0:rc1::::::
cpe:2.3:a:otrs:otrs:0.5:beta8::::::
cpe:2.3:a:otrs:otrs:2.2.9:::::::*
cpe:2.3:a:otrs:otrs:2.1.6:::::::*
cpe:2.3:a:otrs:otrs:1.3.2:::::::*
cpe:2.3:a:otrs:otrs:2.1.0:beta2::::::
cpe:2.3:a:otrs:otrs:1.2.2:::::::*
cpe:2.3:a:otrs:otrs:1.0:rc1::::::
cpe:2.3:a:otrs:otrs:1.3.0:beta1::::::
cpe:2.3:a:otrs:otrs:2.1.7:::::::*
cpe:2.3:a:otrs:otrs:2.0.4:::::::*
cpe:2.3:a:otrs:otrs:1.3.0:beta3::::::
cpe:2.3:a:otrs:otrs:1.3.0:beta2::::::
cpe:2.3:a:otrs:otrs:2.1.9:::::::*
cpe:2.3:a:otrs:otrs:2.2.7:::::::*
cpe:2.3:a:otrs:otrs:2.2.1:::::::*
cpe:2.3:a:otrs:otrs:1.1.3:::::::*
cpe:2.3:a:otrs:otrs:2.1.4:::::::*
cpe:2.3:a:otrs:otrs:1.0.0:::::::*
cpe:2.3:a:otrs:otrs:2.3.2:::::::*
cpe:2.3:a:otrs:otrs:2.3.0:rc1::::::
cpe:2.3:a:otrs:otrs:2.1.1:::::::*
cpe:2.3:a:otrs:otrs:2.0.2:::::::*
cpe:2.3:a:otrs:otrs:2.0.1:::::::*
cpe:2.3:a:otrs:otrs:1.1.0:rc2::::::
cpe:2.3:a:otrs:otrs:2.2.3:::::::*
cpe:2.3:a:otrs:otrs:2.3.0:beta3::::::
cpe:2.3:a:otrs:otrs:2.0.0:beta6::::::
cpe:2.3:a:otrs:otrs:1.3.3:::::::*
cpe:2.3:a:otrs:otrs:2.2.8:::::::*
cpe:2.3:a:otrs:otrs:1.0:rc2::::::
cpe:2.3:a:otrs:otrs:1.0:rc3::::::
cpe:2.3:a:otrs:otrs:1.2.0:beta1::::::
cpe:2.3:a:otrs:otrs:0.5:beta5::::::

Related information, measures and tools

No	URL	refsource	タグ
1	http://bugs.otrs.org/show_bug.cgi?id=3426
2	http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
3	http://bugs.otrs.org/show_bug.cgi?id=3426
4	http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

Common Vulnerabilities List

No	CWE	Name	URL
1	CWE-20	不適切な入力確認	https://cwe.mitre.org/data/definitions/20.html

Configuration1	or higher	or less	more than	less than
cpe:2.3:a:otrs:otrs:2.0.0:beta4::::::
cpe:2.3:a:otrs:otrs:2.0.0:beta2::::::
cpe:2.3:a:otrs:otrs:2.3.0:beta2::::::
cpe:2.3:a:otrs:otrs:2.1.3:::::::*
cpe:2.3:a:otrs:otrs:2.2.4:::::::*
cpe:2.3:a:otrs:otrs:2.2.5:::::::*
cpe:2.3:a:otrs:otrs:1.0.2:::::::*
cpe:2.3:a:otrs:otrs:2.1.8:::::::*
cpe:2.3:a:otrs:otrs:1.1.1:::::::*
cpe:2.3:a:otrs:otrs:2.3.0:beta1::::::
cpe:2.3:a:otrs:otrs:0.5:beta1::::::
cpe:2.3:a:otrs:otrs:1.2.0:beta2::::::
cpe:2.3:a:otrs:otrs:1.2.0:beta3::::::
cpe:2.3:a:otrs:otrs:1.3.1:::::::*
cpe:2.3:a:otrs:otrs:2.2.0:beta3::::::
cpe:2.3:a:otrs:otrs:2.0.0:beta5::::::
cpe:2.3:a:otrs:otrs:2.1.5:::::::*
cpe:2.3:a:otrs:otrs:2.3.4:::::::*
cpe:2.3:a:otrs:otrs:2.1.2:::::::*
cpe:2.3:a:otrs:otrs:0.5:beta4::::::
cpe:2.3:a:otrs:otrs:0.5:beta7::::::
cpe:2.3:a:otrs:otrs:1.3.0:beta4::::::
cpe:2.3:a:otrs:otrs:2.2.0:beta4::::::
cpe:2.3:a:otrs:otrs:2.0.3:::::::*
cpe:2.3:a:otrs:otrs:1.1.0:rc1::::::
cpe:2.3:a:otrs:otrs:1.1:rc1::::::
cpe:2.3:a:otrs:otrs:0.5:beta2::::::
cpe:2.3:a:otrs:otrs:2.1.0:beta1::::::
cpe:2.3:a:otrs:otrs:2.3.0:beta4::::::
cpe:2.3:a:otrs:otrs:1.2.1:::::::*
cpe:2.3:a:otrs:otrs:2.2.0:beta1::::::
cpe:2.3:a:otrs:otrs:2.2.6:::::::*
cpe:2.3:a:otrs:otrs:2.3.3:::::::*
cpe:2.3:a:otrs:otrs:2.0.0:::::::*
cpe:2.3:a:otrs:otrs:1.1.4:::::::*
cpe:2.3:a:otrs:otrs:0.5:beta6::::::
cpe:2.3:a:otrs:otrs:2.2.0:beta2::::::
cpe:2.3:a:otrs:otrs:0.5:beta3::::::
cpe:2.3:a:otrs:otrs:1.2.3:::::::*
cpe:2.3:a:otrs:otrs:2.2.2:::::::*
cpe:2.3:a:otrs:otrs:2.3.1:::::::*
cpe:2.3:a:otrs:otrs:1.0.1:::::::*
cpe:2.3:a:otrs:otrs:1.2.4:::::::*
cpe:2.3:a:otrs:otrs:2.0.0:beta1::::::
cpe:2.3:a:otrs:otrs:2.0.5:::::::*
cpe:2.3:a:otrs:otrs::::::::		2.3.5
cpe:2.3:a:otrs:otrs:1.1.2:::::::*
cpe:2.3:a:otrs:otrs:2.2.0:rc1::::::
cpe:2.3:a:otrs:otrs:0.5:beta8::::::
cpe:2.3:a:otrs:otrs:2.2.9:::::::*
cpe:2.3:a:otrs:otrs:2.1.6:::::::*
cpe:2.3:a:otrs:otrs:1.3.2:::::::*
cpe:2.3:a:otrs:otrs:2.1.0:beta2::::::
cpe:2.3:a:otrs:otrs:1.2.2:::::::*
cpe:2.3:a:otrs:otrs:1.0:rc1::::::
cpe:2.3:a:otrs:otrs:1.3.0:beta1::::::
cpe:2.3:a:otrs:otrs:2.1.7:::::::*
cpe:2.3:a:otrs:otrs:2.0.4:::::::*
cpe:2.3:a:otrs:otrs:1.3.0:beta3::::::
cpe:2.3:a:otrs:otrs:1.3.0:beta2::::::
cpe:2.3:a:otrs:otrs:2.1.9:::::::*
cpe:2.3:a:otrs:otrs:2.2.7:::::::*
cpe:2.3:a:otrs:otrs:2.2.1:::::::*
cpe:2.3:a:otrs:otrs:1.1.3:::::::*
cpe:2.3:a:otrs:otrs:2.1.4:::::::*
cpe:2.3:a:otrs:otrs:1.0.0:::::::*
cpe:2.3:a:otrs:otrs:2.3.2:::::::*
cpe:2.3:a:otrs:otrs:2.3.0:rc1::::::
cpe:2.3:a:otrs:otrs:2.1.1:::::::*
cpe:2.3:a:otrs:otrs:2.0.2:::::::*
cpe:2.3:a:otrs:otrs:2.0.1:::::::*
cpe:2.3:a:otrs:otrs:1.1.0:rc2::::::
cpe:2.3:a:otrs:otrs:2.2.3:::::::*
cpe:2.3:a:otrs:otrs:2.3.0:beta3::::::
cpe:2.3:a:otrs:otrs:2.0.0:beta6::::::
cpe:2.3:a:otrs:otrs:1.3.3:::::::*
cpe:2.3:a:otrs:otrs:2.2.8:::::::*
cpe:2.3:a:otrs:otrs:1.0:rc2::::::
cpe:2.3:a:otrs:otrs:1.0:rc3::::::
cpe:2.3:a:otrs:otrs:1.2.0:beta1::::::
cpe:2.3:a:otrs:otrs:0.5:beta5::::::